• Performance management software for contact centres

    EvaluAgent is a suite of cloud-based software modules designed to enhance staff performance in multi-channel contact centres.

  • Build customer loyalty while reducing costs

    EvaluAgent helps multi-channel contact centres take their performance to the next level by harnessing the skills of their people and the voice of their customers.

  • Optimising multi-channel operations

    It’s not just about calls anymore…
    EvaluAgent helps you to support and manage your people on every customer contact, while optimising the back-office.

  • Engage your employees with Gamification for contact centres

    EvaluAgent now includes gamification – the application of game-mechanics to engage and motivate staff to higher levels of performance.

EvaluAgent is all about improving the performance of your people

EvaluAgent supports and engages everyone in your business to improve the customer experience.

EvaluAgent is different because our proposition is built around

People

EvaluAgent features are focused on the needs of your staff
Personalisation

Personalisation

We can tailor EvaluAgent to your exact business needs
Innovation

Innovation

We pioneered contact centre gamification
Cloud

The Cloud

Standalone solution or easily integrated with your legacy systems

We don't just sell contact centre software

Because we've managed contact centre operations ourselves, we know the challenges you face and our implementation service helps to ensure clients always get the promised ROI.
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EvaluAgent Quality Monitoring EvaluAgent Customer Surveys EvaluAgent First Contact Resolution EvaluAgent Agent Coaching EvaluAgent Performance Management EvaluAgent Contact Centre Gamification

EvaluAgent Modules

Let's do this

EvaluAgent can be up and running in a matter of days.
Get in touch and our team will be happy to discuss how best we can help you.