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An open letter from our CEO, Jaime Scott.

The groundbreaking EvaluAgent WEM platform: our vision is now a reality.

Dear colleagues,

The contact centre is currently facing a series of challenges unprecedented in its 50-year history. Together they have combined to create a perfect storm that is already impacting the sector’s ability to respond to rising customer expectations.

At EvaluAgent we have made it our mission to address these most pressing of issues, and today we are proud to unveil our vision for a revolutionary new way of working, befitting the 21st-century contact centre...

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