I recently came across an article by Charlie Mullins – founder of Pimlico Plumbers and one of the UK’s most outspoken and controversial businessmen – bemoaning the fact that Brits are 30 per cent less productive per person than the average German or American. In fact if you take all the G7 economies we are 21 per cent below the average of the other six. Well yes, I can hear you saying, but what are we supposed to do about it?

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We’re excited to share the news that EvaluAgent has been announced as a finalist in the inaugural UK Employee Experience Awards 2014. We’ve been shortlisted in two categories; Contact Centre and also the Employee Engagement – Delivering Culture Change categories for our work with Atos and NS&I. The Awards, owned by the operators of the […]

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I recently came across an interesting article about the future of social customer care. The article painted a picture of an inspiring future where the clear distinctions between channels are likely to disappear as we move towards a ‘deeper service layer experience for all’. I couldn’t help contrasting this vision of a utopian customer service future with my own experience, both as a consumer and as a contact centre industry insider.

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