Jaime Scott  |  September 1, 2014  |  Gamification

The 10 Critical Rules of Contact Centre Gamification

The last few years has seen gamification move into the mainstream. As explored in a previous Evaluagent gamification blog post this is only set to increase, with Gartner predicting that 70% of the world’s biggest 2000 companies will deploy at least one gamification application by the end of this year.

The potential business benefits of gamification are undeniable, increased productivity, enhanced employee engagement and collaboration combined with a healthy dose of competition to name but a few. This is particularly true in the contact centre, where game based recognition and reward already plays a big role.

However understanding the potential benefits for your business is only the first step of the process, knowing how to apply gamification successfully is essential for realising it’s full potential. Based on our experience we've put together the top 10 rules we believe will make gamification successful in your contact centre. Every good game needs rules after all!

Download The Full Gamification White Paper


Jaime Scott

Jaime Scott

Chief Executive Officer (CEO)

Jaime leads EvaluAgent in delivering people-focused software and services to our customers. After almost twenty years directing customer experience and workforce engagement programmes for some of the UK’s biggest brands, including EE, Barclays and M&S, Jaime’s mission is to make things easier for call centres to deliver a truly great customer experience.


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