Ali Zaman  |  July 19, 2016  | 

Agent unhappiness costs call centres £2.3 billion a year

Only loathed by the public slightly less than traffic wardens, call centre staff clearly have a rough time. But what does their unhappiness mean for the call centre industry and the economy as a whole?

We’ve conducted research into the financial and business cost of unhappy and disengaged employees on the call centre industry; hoping to discover more about the growing call centre unhappiness epidemic.

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Ali Zaman

Ali Zaman

Marketing Director

Ali leads the marketing team in telling the EvaluAgent story. After working with some of world’s largest brands including Pizza Hut, Unilever and Lexus, Ali ensures we share our vision in a way that genuinely inspires people.


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