Ali Zaman  |  July 9, 2015  |  Cartoons

Out of this world

Whether you're measuring performance based on Average Handling Time, or First Contact Resolution - make sure everyone in the contact centre is speaking the same language.


Ali Zaman

Ali Zaman

Marketing Director

Ali leads the marketing team in telling the EvaluAgent story. After working with some of world’s largest brands including Pizza Hut, Unilever and Lexus, Ali ensures we share our vision in a way that genuinely inspires people.


Agent Empowerment

How to avoid being an intimidating team leader

Gamification

Create a consistent contact centre experience: Gamify your values

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