Agents

How many agents are in your call centre?

(If you're not sure, just give us an estimate. You can always change this later.)

Agents
Salary

What's the average salary of your agents?

(The average agent salary in the UK is £18,310)

£ per year
Agents

What's your annual agent turnover rate?

(The average agent turnover rate in the UK is 22%)

%
Absence

What's your annual rate of agent absence?

(The average rate of agent absence in the UK is 6%)

%
Handling

What's the Average Handling Time (AHT) per call?

(The average AHT in the UK is 333 seconds)

seconds
Resolution

What's your First Contact Resolution (FCR) rate?

(The average FCR in the UK is 75%)

%
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