Meet Our Team

The people behind EvaluAgent

Jaime Scott

Chief Executive Officer (CEO)

Jaime leads EvaluAgent in delivering people-focused software and services to our customers. After almost twenty years directing customer experience and workforce engagement programmes for some of the UK’s biggest brands, including EE, Barclays and M&S, Jaime’s mission is to make things easier for call centres to deliver a truly great customer experience.

Michelle Dinsmore

Client Director

Michelle has an unwavering passion for helping call centres place the customer at the heart of their business. Using insights from almost two decades in customer experience direction and operations management, Michelle creates and nurtures meaningful relationships with our customers, ensuring EvaluAgent never fails to deliver what they need.

Jonny Bradshaw

Business Development Director

Jonny creates trusted relationships with people who share our vision of a call centre industry staffed by engaged, motivated and happy people. With a background in developing and growing innovative software start-ups, Jonny’s savvy entrepreneurial drive and commitment to the cause makes it easy for prospects to become valued customers.

Craig Lumley

Technical Director

After years leading software engineering projects for the likes of EE and SkyBet, Craig leads the technical team to ensure EvaluAgent is not only a user-friendly and intuitive platform, but is full of features and functionality that our customers really value.

Alex Richards

Co-founder & Senior Software Engineer

Alex has a proven track record leading the development of innovative call centre software. As an original founder of EvaluAgent, Alex’s vision and technical expertise plays a crucial role in our journey.

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