The EvaluAgent Culture Code is a way to define who we are, and who we want to be. For our employees, it’s a handbook. For our customers, it’s an insight into what we believe truly matters.
These are the five principles that make up the EvaluAgent Culture Code.
We’ve shaped our software and services to enable our clients to put the customer first and champion employee engagement. We believe these elements are not only responsible for the success of any call centre, but also our own business.
We keep the needs of our customers and wellbeing of our employees at the heart of every decision we make.
The culture of our company doesn’t result from a mission statement made by the leadership team. It’s defined by the attitudes and efforts of each and every employee. Finding people who share our values is crucial to our success.
We ensure every new hire we make has the potential to sustain and build on what we believe matters.
We believe the greatest ideas are the simplest. Our teams solve problems proactively and our software doesn’t contain useless and shiny features.
We make sure every ounce of effort goes toward something meaningful for our employees and customers.
Once in a while, something comes along we can’t believe we ever survived without. We ensure the software and services we provide are of utmost value to our customers and enable them to engage their employees like never before.
We want our customers to forget what it was like before they met us.
As a team of customer experience and call centre operations experts, we know just how cumbersome and ugly call centre management software can be. That’s why we ensure everything we do is something we’d be more than happy to put each of our names on.
When people ask us what we do, we’re proud to be able to tell them that we make call centres home to great customer experience.