Typical Workforce Optimsation solutions promote efficiency at the expense of employee morale. This doesn't need to be the case.
As part of our Workforce Engagement solution, EvaluAgent Gamification uses game mechanics to simultaneously motivate your agents, maintain efficiency and deliver a great customer experience.
Whether it’s closing a case, or meeting specific targets - define the outcomes you want to encourage, and choose the rewards for achieving them. EvaluAgent Call Centre Gamification uses proven game mechanics like points, badges and levels to drive performance and maintain consistency across teams.
Agents see exactly how colleagues and team members are performing - whether they’ve achieved badges, reached new levels or won challenges, every accomplishment is updated on the Newsfeed. The ability to interact with other agents and ‘like’ updates creates a powerful culture of social recognition that promotes genuine motivation and boosts performance.
Agents and Team Leaders have the ability to create challenges between colleagues and teams. A little competition quickly leads to a call centre environment where best practice is shared and peer support comes naturally.
Empower your agents to choose how they’re rewarded for outstanding performance. Points earned in EvaluAgent Gamification can be used to bid on a range of prizes that you choose. Auctions can be set up in minutes - creating powerful and dynamic incentives with minimum effort.
We’ll help you make the most out of EvaluAgent with your own dedicated Support Manager. We provide a personalised onboarding and rollout plan to help you get started in no time, and ongoing support once you’re up and running
Whether you need assistance using the software or have a few questions about how to engage your agents, our expert team is at hand. Simply get in touch at any time using our online helpdesk.
Our library of helpful user guides, playbooks and other resources means you’re always updated with the latest in Workforce Engagement. We provide you with all the management hints and tips you need in order to create a motivated call centre.
Empower your agents to actively own and improve their performance
Motivating agents to go above and beyond can be tricky. Equip agents with all the tools and support they need to take their performance and development into their own hands. EvaluAgent Gamification allows agents to:
Give Team Leaders the ability to focus on motivating and developing their teams
Team Leaders are the vital link between your agents and the rest of the business. Ensure they have every opportunity to truly engage, motivate and empower their teams. EvaluAgent Gamification means Team Leaders can:
Enable managers to lead thriving, happy and motivated teams that deliver significant value to the business
Finding the balance between cost, efficiency and engagement in the call centre is a real challenge. Give managers the ability to create a call centre where targets are met, and employees are happy. EvaluAgent Gamification allows Managers to: