Call centres need to deliver an efficient and customer-focused service - but this becomes impossible when frontline staff struggle to relate to performance metrics.
EvaluAgent automatically gathers and transforms operational data into simple information your teams can easily use to improve the way they work.
EvaluAgent Performance effortlessly gathers data from existing systems in your call centre
Provide information that’s accessible, timely and relevant to staff at each level of your organisation
Pinpoint the greatest strengths and weaknesses of your operation, so you can address them effectively
The volume and range of information managers deal with can be overwhelming, and getting hold of the data is a challenge in itself.
EvaluAgent Performance presents the most important call centre metrics in one place, and allows managers to delve deeper and identify areas of performance that need attention.
Call centre team leaders spend hours in front of spreadsheets, manually managing call centre performance data - an outdated and inefficient process no one enjoys.
EvaluAgent automatically gathers and presents data so team leaders can view and share useful insights with their teams. Team leaders develop a true understanding of performance, and can spend more time effectively coaching agents who need support.
Call centre agents struggle to understand traditional operational metrics and can find them confusing, irrelevant and inaccessible - negatively impacting performance.
EvaluAgent Performance uses gamification and social media features to motivate agents by presenting them with data they can relate to and use to improve their peformance.
We’ll help you make the most out of EvaluAgent with your own dedicated Support Manager. We provide a personalised onboarding and rollout plan to help you get started in no time, and ongoing support once you’re up and running
Whether you need assistance using the software or have a few questions about how to engage your agents, our expert team is at hand. Simply get in touch at any time using our online helpdesk.
Our library of helpful user guides, playbooks and other resources means you’re always updated with the latest in Workforce Engagement. We provide you with all the management hints and tips you need in order to create a motivated call centre.