Our multi-channel customer survey and analytics platform allows you to generate actionable insight across every contact channel.
EvaluAgent Surveys uses customer feedback to identify important trends, and reveal the weakest and strongest elements of your customer experience.
Customers interact with today’s contact centres in more ways than ever before. Whether it’s on the phone, on your website, or via email - however your customers decide to engage with your business, EvaluAgent Surveys enables you to easily capture their feedback.
Get feedback from your customers in a way that suits them
However you want to capture feedback from your customers, our contact centre customer survey software enables you to deploy surveys using a whole range of channels. Our breadth of experience in survey deployment means we know which survey channels are the best fit for any customer interaction.
Create and deploy surveys that look great on any device
Any interaction with your customer should be tailored to reflect what you do. All EvaluAgent surveys are designed to match your brand. In order to maximise response rates and quality of feedback, our responsive surveys are intuitive and easy to complete on any device.
Real value comes from understanding what customers are thinking and feeling when they interact with your business. EvaluAgent Surveys intelligently analyses all feedback to provide you with insight into the most important elements of each interaction.
Use the voice of the customer to drive performance improvements
EvaluAgent Surveys can be used to drive effective coaching conversations using specifically relevant customer comments.
Reveal opportunities and challenges with reports that are easy to understand
We provide you with customised, real-time dashboards that let you see the call centre from the customer's perspective.
Measure what matters to your customers to create powerful insight
Our software draws your attention to the interactions that are most painful for both you and your customers.
We’ll help you make the most out of EvaluAgent Surveys with your own dedicated Insight Manager. We provide a personalised onboarding and rollout plan to help you get started in no time, and ongoing support once you’re up and running.
Whether you need assistance using the software or have a few questions about how to engage your agents, our expert team is at hand. Simply get in touch at any time using our online helpdesk.
Our library of helpful user guides, playbooks and other resources means you’re always updated with the latest in Workforce Engagement. We provide you with all the management hints and tips you need in order to get the most out of customer insight.