Call Centre Surveys & Insight

Make it easy for customers to share their views, and use feedback to improve customer experience

contact centre customer survey

Capture, understand and act across every channel

Maximise the impact of customer feedback

CAPTURE

Make it easy for your customers to share their views

Our multi-channel customer survey and analytics platform allows you to generate actionable insight across every contact channel.

UNDERSTAND

Transform feedback into actionable insight

EvaluAgent Surveys uses customer feedback to identify important trends, and reveal the weakest and strongest elements of your customer experience.

ACT

Put the customer at the core of every decision you make

We give you all the tools to improve staff performance, addess core customer issues and recover relationships with our customer service feedback survey software.

Capture

Survey any customer interaction

Multichannel doesn’t need to be complicated, effortlessly capture feedback at every opportunity

Customers interact with today’s contact centres in more ways than ever before. Whether it’s on the phone, on your website, or via email - however your customers decide to engage with your business, EvaluAgent Surveys enables you to easily capture their feedback.


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Deploy surveys using a range of channels

Get feedback from your customers in a way that suits them

However you want to capture feedback from your customers, our contact centre customer survey software enables you to deploy surveys using a whole range of channels. Our breadth of experience in survey deployment means we know which survey channels are the best fit for any customer interaction.

Versatile design to reflect your brand

Create and deploy surveys that look great on any device

Any interaction with your customer should be tailored to reflect what you do. All EvaluAgent surveys are designed to match your brand. In order to maximise response rates and quality of feedback, our responsive surveys are intuitive and easy to complete on any device.

Understand

Transform feedback into insight

Don’t just collect feedback, use it to empower your business with rich knowledge and customer insight

Real value comes from understanding what customers are thinking and feeling when they interact with your business. EvaluAgent Surveys intelligently analyses all feedback to provide you with insight into the most important elements of each interaction.

Empower agents with customer verbatim

Use the voice of the customer to drive performance improvements

EvaluAgent Surveys can be used to drive effective coaching conversations using specifically relevant customer comments.

Intuitive and insightful dashboards

Reveal opportunities and challenges with reports that are easy to understand

We provide you with customised, real-time dashboards that let you see the call centre from the customer's perspective.


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Track and trend customer-focused metrics

Measure what matters to your customers to create powerful insight

Our software draws your attention to the interactions that are most painful for both you and your customers.

Act

Transform the call centre with customer insight

Improve processes and drive performance by putting the customer at the heart of your business

Coach agents with customer insight

Create a frontline that learns directly from your customers

EvaluAgent Surveys integrates with our coaching solution to ensure conversations are focused around customer experience.

Improve call centre processes

Tackle the elements of your business that cause the most pain

Our software uses insight to inform business improvement processes, enabling you to discover and fix the root cause of customer frustration, and improve call centre agent performance.

Engage and recover customers

Swiftly repair the customer relationships that need attention

EvaluAgent gives you the tools you need to strengthen and recover customer relationships quickly and efficiently, and to improve call centre productivity.

Get more than just software

Ongoing support to ensure maximum engagement at no extra cost

Dedicated Insight Manager

We’ll help you make the most out of EvaluAgent Surveys with your own dedicated Insight Manager. We provide a personalised onboarding and rollout plan to help you get started in no time, and ongoing support once you’re up and running.

24/7 Helpdesk

Whether you need assistance using the software or have a few questions about how to engage your agents, our expert team is at hand. Simply get in touch at any time using our online helpdesk.


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Resource Library

Our library of helpful user guides, playbooks and other resources means you’re always updated with the latest in Workforce Engagement. We provide you with all the management hints and tips you need in order to get the most out of customer insight.

Simple, smart & easy

A fresh approach to enterprise call centre software

Cloud-based software

No additional hardware or software is required. Our solution is based entirely in the cloud which means implementation is quick and easy, and users only need a web browser to access.

Works effortlessly on any device

It doesn’t matter if you’re using a laptop, tablet or mobile, our software is compatible with any device. Users can log-in from home or on-the-go, any time they like.

Simple and transparent pricing

There’s no big upfront investment, simply pay a quarterly fee on what you use with no additional surprise costs.

Seamless integration with your existing technology

No need for painful and clunky integration. Our solution integrates seamlessly with the software and technology you’re currently using.

Get the latest in multichannel customer insight

Check out our latest guides and resources

Resources

Customer Journey Mapping

Six guiding principles that will help you become an expert in mapping the customer journey across all your contact channels so that you can create a truly customer-centric contact centre.

Resources

Multichannel Maze Report

Find out how your industry peers are embracing multichannel strategies and learn how you can transform your contact centre into a customer-centric strategic asset.

Want to truly understand what your customers think?

Get a free one-to-one demo and find out how multichannel insight can transform your business

What our clients say

“With Evaluagent our voice of the customer programme is able to inform operational improvements and our relationship with our customers at an overarching level.”

Colin Ross

Head of Telephone Operations NS&I
More Success Stories

Companies we work with

ATOS
CSC
NS & I
Cineworld
Invesco
Bupa
GDF Suez
Ministry of Justice
Worldline
AON
Premier Inn
Avios
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