The EvaluAgent WEM solution combines a range of software tools into a single platform; designed to capture service feedback, support agent action and ultimately improve the customer experience.
To learn more, simply click your way through the diagram. We suggest starting with the focal point of your contact centre: the frontline agent.
The contact centre is currently facing a series of challenges unprecedented in its 50-year history. Together they have combined to create a perfect storm that is already impacting the sector’s ability to respond to rising customer expectations.
At EvaluAgent we have made it our mission to address these most pressing of issues, and today we are proud to unveil our vision for a revolutionary new way of working, befitting the 21st-century contact centre...
“Just two days into using the system, and already we accomplished goals we outlined at the start. The EvaluAgent team is fast paced, approachable, and truly interested in our success.”
“With Evaluagent our voice of the customer programme is able to inform operational improvements and our relationship with our customers at an overarching level.”
"The EvaluAgent team ensured that their technology supported our customer centric vision and we drew on their vast contact centre experience to help us to empower our agents."