The last few years has seen gamification move into the mainstream. As explored in a previous Evaluagent gamification blog post this is only set to increase, with Gartner predicting that 70% of the world’s biggest 2000 companies will deploy at least one gamification application by the end of this year.
The potential business benefits of gamification are undeniable, increased productivity, enhanced employee engagement and collaboration combined with a healthy dose of competition to name but a few. This is particularly true in the contact centre, where game based recognition and reward already plays a big role.
However understanding the potential benefits for your business is only the first step of the process, knowing how to apply gamification successfully is essential for realising it’s full potential. Based on our experience we've put together the top 10 rules we believe will make gamification successful in your contact centre. Every good game needs rules after all!