With an effective customer survey and insight tool, it’s easy to discover exactly how you can improve your online and call centre experience, save costs and retain customers.
EvaluAgent Surveys & Insight can be set up quickly, affordably, and effortlessly; allowing you to view realtime customer feedback in a way your teams easily understand.
Many call centres still rely on inappropriate and disparate systems like SurveyMonkey and Microsoft Access to manage their customer survey and insight programmes. Our purpose-built solution removes the pain of managing multiple, ineffective systems.
EvaluAgent Surveys is a stand-alone platform, which removes the need for slow, painful implementation or any intervention from your IT department.
Unlike other customer insight solutions, EvaluAgent Surveys is a comprehensive solution that’s affordable for every call centre.
We know Customer Experience inside-out, and our dedicated team of CX experts provide actionable insight to support genuine business improvement.
EvaluAgent Surveys & Insight uses agents to trigger customer surveys, which drives employee engagement, increases response rates, and removes the need for complex implementation.
EvaluAgent Surveys and Insight gathers and presents all customer feedback metrics in a simple way, so you can view customer experience performance at-a-glance - or drill down into the details for deeper insight.
Our multi-channel surveys reflect your brand, engage customers, and maximise response rates with design that’s intuitive and easy to complete on any device.
EvaluAgent gives you the tools you need to strengthen and recover your customer relationships quickly and efficiently.
We’ll help you make the most out of EvaluAgent Surveys with your own dedicated Insight Manager. We provide a personalised onboarding and rollout plan to help you get started in no time, and ongoing support once you’re up and running.
Whether you need assistance using the software or have a few questions about how to engage your agents, our expert team is at hand. Simply get in touch at any time using our online helpdesk.
Our library of helpful user guides, playbooks and other resources means you’re always updated with the latest in Workforce Engagement. We provide you with all the management hints and tips you need in order to get the most out of customer insight.