Call Centre Surveys & Insight

Customer insight that’s simple and affordable

How do customers feel about the experience you provide?

With an effective customer survey and insight tool, it’s easy to discover exactly how you can improve your online and call centre experience, save costs and retain customers.

EvaluAgent Surveys & Insight can be set up quickly, affordably, and effortlessly; allowing you to view realtime customer feedback in a way your teams easily understand.

Stop monkeying around with customer survey tools

Customer survey & insight solutions built with the call centre in mind

Many call centres still rely on inappropriate and disparate systems like SurveyMonkey and Microsoft Access to manage their customer survey and insight programmes. Our purpose-built solution removes the pain of managing multiple, ineffective systems.

Pain-free implementation

EvaluAgent Surveys is a stand-alone platform, which removes the need for slow, painful implementation or any intervention from your IT department.

Pricing that won’t leave you ranting

Unlike other customer insight solutions, EvaluAgent Surveys is a comprehensive solution that’s affordable for every call centre.

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Rich CX analysis

We know Customer Experience inside-out, and our dedicated team of CX experts provide actionable insight to support genuine business improvement.

Champion the human call centre

Engage staff and increase response rates by involving agents

EvaluAgent Surveys & Insight uses agents to trigger customer surveys, which drives employee engagement, increases response rates, and removes the need for complex implementation.

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Make sense of customer feedback

Simple dashboards that reveal valuable customer insight

EvaluAgent Surveys and Insight gathers and presents all customer feedback metrics in a simple way, so you can view customer experience performance at-a-glance - or drill down into the details for deeper insight.

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Create surveys that customers respond to

Increased response rates with higher-quality feedback

Our multi-channel surveys reflect your brand, engage customers, and maximise response rates with design that’s intuitive and easy to complete on any device.

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Recover at-risk customer relationships

Swiftly repair the customer relationships that need attention

EvaluAgent gives you the tools you need to strengthen and recover your customer relationships quickly and efficiently.

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Get more than just software

Ongoing support to ensure maximum engagement at no extra cost

Dedicated Insight Manager

We’ll help you make the most out of EvaluAgent Surveys with your own dedicated Insight Manager. We provide a personalised onboarding and rollout plan to help you get started in no time, and ongoing support once you’re up and running.

24/7 Helpdesk

Whether you need assistance using the software or have a few questions about how to engage your agents, our expert team is at hand. Simply get in touch at any time using our online helpdesk.

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Resource Library

Our library of helpful user guides, playbooks and other resources means you’re always updated with the latest in Workforce Engagement. We provide you with all the management hints and tips you need in order to get the most out of customer insight.

Simple, smart & easy

A fresh approach to enterprise call centre software

Cloud-based software

No additional hardware or software is required. Our solution is based entirely in the cloud which means implementation is quick and easy, and users only need a web browser to access.

Works effortlessly on any device

It doesn’t matter if you’re using a laptop, tablet or mobile, our software is compatible with any device. Users can log-in from home or on-the-go, any time they like.

Simple and transparent pricing

There’s no big upfront investment, simply pay a quarterly fee on what you use with no additional surprise costs.

Seamless integration with your existing technology

No need for painful and clunky integration. Our solution integrates seamlessly with the software and technology you’re currently using.

Want to truly understand what your customers think?

Get a free one-to-one demo and find out how multichannel insight can transform your business

What our clients say

“With Evaluagent our voice of the customer programme is able to inform operational improvements and our relationship with our customers at an overarching level.”

Colin Ross

Head of Telephone Operations NS&I
More Success Stories

Companies we work with

NS & I
John Lewis
Ministry of Justice
Premier Inn
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