Gamification can help boost morale, increase efficiencies and enhance the customer experience. Before you start, you need to make sure the right building blocks are in place.
The good news is that contact centres actually lend themselves well to gamification.
Based on our experience, we've outlined the 10 rules we believe will make gamification a success in your contact centre.
For further information on Contact Centre Gamification take a look at our Contact Centre Gamification White Paper